Job Details
- Position: Internal Auditor
- Location: Lilongwe, Malawi
- Reports To: Chairperson, Board Audit Committee
- Application Deadline: 6 December 2025
- Email resume and cover to: info@mastersfinance.co.mw (Subject: Application for Internal Auditor)
Key Purpose of the Role
The Operations Manager provides operational leadership across all branches, ensuring efficient service delivery, regulatory compliance, strong internal controls, and achievement of business targets. This role supports the COO by standardizing operations, monitoring branch performance, strengthening risk and compliance, and driving Masters Finance Ltd’s operational strategy.
Responsibilities
Branch Operations Oversight
- Supervise and support Branch Managers across all branches.
- Ensure branch operations comply with RBM regulations, AML/CFT guidelines, and internal policies.
- Conduct branch visits to review operational performance and address gaps.
Operational Efficiency & Service Delivery
- Develop and implement standard operating procedures (SOPs) for all operational functions.
- Strengthen service delivery standards and customer experience across branches.
- Monitor branch turnaround times and streamline processes.
Business Growth & Sales Support
- Work with Branch Managers to drive deposit mobilization, loan growth, agency banking expansion, and digital channel adoption.
- Track branch performance against targets and lead performance improvement interventions.
Risk Management & Internal Controls
- Strengthen internal controls across branches and ensure full adherence.
- Oversee cash management, vault controls, teller operations, and operational risk tracking.
- Identify operational risks and escalate to the COO and Risk Department.
Compliance & Audit Coordinating
- Support compliance monitoring and ensure branches meet regulatory reporting obligations.
- Follow up on audit findings to ensure timely closure.
People Management
- Coach and mentor branch managers to enhance leadership, performance, and discipline.
- Collaborate with HR to ensure adequate staffing, capacity building, and succession planning.
Reporting
- Prepare weekly, monthly, and quarterly operations performance reports.
- Present branch performance insights and recommendations to senior management.
Qualifications & Experience
- Bachelor’s degree in Business, Banking, Finance, or Economics from a reputable institution.
- Minimum 8 years relevant experience, including 3+ years in middle management in microfinance or banking operations.
- Strong understanding of branch operations, credit processes, deposit mobilization, and RBM regulatory requirements.
- Experience with core banking systems, digital financial services, and agent banking operations.
- Strong leadership, planning, and analytical skills.
- Demonstrated integrity, discipline, and customer service orientation.
Personal Attributes
- Strong operational leadership
- Results-driven and performance-focused
- Excellent communication and interpersonal skills
- Strategic problem-solving
- Ability to multitask and work under pressure
- Strong attention to detail and compliance mindset
- Ability to motivate and develop teams
- Sober habits and a clean driver’s licence
Skills
- Branch Operations Management
- Process Optimization
- Risk & Compliance
- Customer Service Excellence
- Performance Monitoring
- Staff Leadership & Coaching
- Deposit & Loan Operations
- Core Banking Systems
- Reporting & Analytics