Head of Information Technology

Job Details

• Position: Head of Information Technology (HoIT)
• Location: Lilongwe, Malawi
• Reports To: Chief Executive Officer (CEO)
• Application Deadline: 6 December 2025
• Email resume and cover to: info@mastersfinance.co.mw (Subject: Application for Head of Information Technology (HoIT))

Responsibilities

Strategic ICT Leadership

• Develop and execute ICT strategy aligned with Masters Finance Ltd’s strategic plan.
• Lead automation of business processes and champion digital financial services.
• Oversee IT budgeting, ICT risk management, and regulatory compliance per RBM guidelines.

Core Banking System Implementation & Management

• Lead end-to-end implementation and upgrades of the core banking system.
• Ensure seamless integration of modules: deposits, loans, agency banking, mobile banking, and reporting.
• Oversee vendor management, SLAs, change management, and system acceptance testing.

Integration to National Switch (NatSwitch & MNOs)

• Manage integration for ATM, POS, and mobile money interoperability.
• Lead API development and integration with Airtel Money, TNM Mpamba, and third-party FinTechs.

Software Development & Digital Innovations

• Oversee internal software development for institution-specific applications.
• Design and manage APIs, mobile apps, web portals, and automated reporting tools.
• Provide architectural guidance for scalable, secure, and cloud-ready solutions.

ICT Infrastructure & Cybersecurity

• Maintain servers, firewalls, routers, and secure networks.
• Implement cybersecurity policies, disaster recovery, backup, and business continuity plans.
• Ensure integrity and security of customer data and financial transactions.

Project Management

• Lead IT projects efficiently and methodically.
• Prepare project charters, work plans, IT risk registers, and progress reports.
• Ensure timely delivery of ICT projects within cost and quality parameters.

User Support & Systems Administration

• Ensure 24/7 IT support for all branches and digital platforms.
• Supervise system monitoring, incident response, troubleshooting, and resolution.
• Train staff on new systems and digital tools.

Skills & Qualifications

Education & Certifications

• Bachelor’s Degree in ICT, Computer Science, Software Engineering, Information Systems, or related field.
• Master’s Degree is an added advantage.

Experience

• Minimum 10 years ICT experience, with at least 3 years in a senior leadership role in banking or microfinance.
• Proven experience in core banking system implementation or major upgrades.
• National Switch integration projects experience (advantage).
• Software development and API management.
• ICT project management and vendor/team management.

Personal Attributes

• Strong project management and problem-solving skills.
• Ability to innovate and execute digital transformation.
• Excellent leadership, communication, and stakeholder engagement.
• Strong understanding of ICT regulatory requirements and RBM guidelines.
• Cybersecurity and infrastructure expertise.
• Hands-on approach, multitasking in a fast-growing institution.

Skills

1. Core Banking Systems
2. National Switch Integration
3. ICT Project Management
4. Software Development & API Management
5. Cybersecurity & Infrastructure
6. Digital Transformation Leadership
7. Vendor & Team Management
8. ICT Risk Management & Compliance
9. System Administration & User Support