Job Details
- Position: Branch Manager
- Location: Lilongwe, Blantyre, Mzuzu, Zomba, Karonga
- Reports To: Senior Operations Manager
- Application Deadline: 6 December 2025
- Email resume and cover to: info@mastersfinance.co.mw (Subject: Application for Branch Manager – [Location])
Responsibilities
Branch Operations & Compliance
- Lead branch operations, ensuring compliance with internal policies, RBM regulations, and AML/CFT standards.
- Ensure effective cash management, vault controls, and teller operations.
- Safeguard branch assets and enforce operational risk controls.
Business Growth & Sales
- Drive branch sales targets for deposits, loans, agency banking, and digital products.
- Promote digital channels and ensure successful adoption of mobile and agency banking tools.
- Lead local marketing, financial literacy events, and brand awareness activities.
Credit & Customer Management
- Oversee the credit function including loan origination, assessment, monitoring, and collections.
- Strengthen customer service delivery and resolve customer issues promptly.
- Build and maintain strong relationships with clients, employers, community leaders, and local stakeholders.
Team Leadership & Reporting
- Manage branch staff, providing coaching, performance feedback, and leadership.
- Conduct daily, weekly, and monthly branch performance reviews.
- Prepare and submit timely branch reports on operations, risk, sales, and finance.
Skills & Qualifications
Education & Certifications
- Bachelor’s Degree in Banking, Business Administration, Finance, Accounting, Economics, or related field.
Experience
- Minimum 8 years’ experience in microfinance or banking, with at least 3 years in a supervisory or branch leadership role.
- Strong knowledge of credit processes, deposit mobilization, and branch operations.
- Practical experience using core banking systems and digital financial platforms.
- Ability to interpret and apply RBM prudential guidelines.
Personal Attributes
- Strong leadership and people management skills.
- Sales-driven and results-oriented.
- High-level integrity, accountability, and ethical conduct.
- Excellent problem-solving and decision-making skills.
- Customer-centric mindset and ability to work under pressure.
- Sober habits with a clean driver’s licence.
- Financial analysis and reporting skills.
Skills
- Branch Operations Management
- Team Leadership & Staff Coaching
- Credit Management & Loan Oversight
- Deposit Mobilization & Sales Growth
- Customer Service Excellence
- Cash Management & Teller Operations
- Regulatory Compliance (RBM & AML/CFT)
- Digital & Agency Banking Promotion
- Reporting & Performance Analysis